Products Include: Auto Dialers, Dialogic Cards, Autodialers, Telemarketing Software, Do Not Call Software, Dialogic Drivers, Call Center Software, Lead Seeker, Lead Generators, Number Generator, Auto Messaging

FAQ Questions

1. Where can I find product info/specifications for a particular dialogic card?
2. What drivers do I need for my dialogic card and where can I get them from?
3. Where can I find installation instructions for my dialogic card?
4. How can I be sure the dialogic card is installed correctly?
5. How do I start the dialogic card?
6. How do I convert from .wav files to .vox files?


1. Where can I find product info/specifications for a particular dialogic card?
At: http://www.intel.com/products/index.htm?iid=404+prodservices_ViewAll&.


2. What drivers do I need for my dialogic card and where can I get them from?
You can download the software drivers required for your Dialogic Card from Dialogic's support web site. The driver you need to download depends on whether you are using Win NT4/2000 or Win 95/98.

For Win NT/Win2000 you need the Dialogic System Release Version 5 for Windows on Intel Architecture. Dialogic drivers are no longer available to download from the Intel website.

If using Windows 95/98 then you need System Release 3.01 for Windows 95. When using Win 95 driver you need to also install the PTR5083 patch - download here.

Please note these are very large files to download so you are better getting them on CD when you order the Dialogic Card. When you do this they should be free of charge. If you wait until after you have purchased the Dialogic Card then you may charged for the CD.

You can also purchase Dialogic Drivers on CD for $39.95.



3. Where can I find installation instructions for my dialogic card
Intel put out Quick Instruction Cards for dialogic cards. You can download the following by clicking on its name:

Proline/2V
D/41H & D/21H
Dialog/4
Dialogic/4PCI



4. How can I be sure the dialogic card is installed correctly?
You should run the Dialogic sample test program so you can be confident everything is installed correctly.

Step 1.
Click on the Windows Start button, select Program Files, select Dialogic Development Package, then click on the Voice Sample Program icon.
Step 2.
Once the program opens, select File, then Open.
Step 3.
Select the channel to open. Just select the first one. This is probably called dxxxB1C1 then click OK. In response a window opens up and the first line should say ‘Device Opened’.
Step 4.
From the menu select Function, then Offhook. In response you should get the message ‘Setting Offhook … done’.
Step 5.
Select Function, then Onhook. In response you should get the message ‘Setting Onhook … done’.

If you get this far then it looks like everything is installed correctly. You can play around with the sample program if you like. For example try select Function, then Dial, and enter the number to dial, then select OK. In response the sample program should try and dial a number. If you have it call someone, once they answer you should be able to play a voice file to them. Don’t forget to hang up afterward (Function, Onhook). When you have finished select File then Close to close the channel.



5. How do I start the Dialogic Card?

Step 1.
Click on the Windows Start button, select Program Files, select Dialogic Development Package, then click on Configuration Manager.
Step 2.
The Dialogic Configuration Manger will open up. You should see the Dialogic Card listed in the box and to the right of the name you should see the memory address and IRQ used.
Step 3.
If a Dialogic Card is started it should say “1 board started’ in the Dialogic Configuration Manager . If it doesn't then to start the Dialogic Card: Located the Start button on the right-side, click it. You will see the Status change to ‘ Initialising boards, please wait …’ If the Dialogic board is configured correctly the status will change to “1 board started’ otherwise it will say ‘No board started’

Once you have successfully started the board you should set it into automatic start mode. Open the Dialogic Configuration Manger and mid-way down the screen you will see the words Operation Mode. Select the Automatic option then click the Close button. Now whenever the computer is turned on the Dialogic Card will start automatically



6.How do I convert from .wav files to .vox files?
Use Acarda Sales Technologies Ltd (www.acarda.com) free Vox Converter program. Find out more here.
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